Lowering C-Store Retail Turnover Rates Through Smarter Onboarding: Apter Industries Featured in CStore Decisions

The Challenge: High Employee Turnover, Inconsistent Onboarding

Convenience store operators are facing a growing workforce challenge: 36.5% of new hires leave within their first 30 days. In fast-paced, multi-tasking environments, the lack of structured onboarding leads to confusion, inconsistent training, and early burnout, which costs time and morale.

That was exactly the issue a small but growing c-store chain, Dash-In, faced. With multiple locations, high employee turnover, and no consistent onboarding process in place, store managers struggled to train new hires effectively, especially when it came to safety and cleaning procedures.

Our team at Apter Industries is proud to announce that CStore Decisions has recognized our contributions towards a solution. Read the full article: 36.5% of New Hires Quit in 30 Days. This Fix Helps Them Stay

The Solution: C-Store Cleaning Solutions That Work

Apter Industries was recognized for helping address the c-store retention issue with a hands-on, system-driven approach. Working directly with the chain’s leadership, Apter provided a customized onboarding solution that simplified training and improved retention from the start.

Key components of Apter’s approach included:

• Pre-assembled indoor and outdoor cleaning kits tailored to store layouts
• Color-coded visual guides that eliminate confusion on the floor
• A custom online training portal designed for fast, self-paced learning

The Impact: Reduced Turnover, Streamlined Onboarding

Apter’s structured onboarding solution helped the retailer improve consistency and reduce early turnover across their busy, multi-location operation. By simplifying the training process and giving employees the tools to succeed from day one, store managers were able to focus less on re-explaining tasks and more on running the business.

Results

• Faster onboarding with less time spent on repetitive in-store training
• Fewer mistakes related to cleaning product use and procedures
• Higher employee confidence and engagement in the first 30 days
• A measurable reduction in early-stage turnover

Apter’s tools helped one growing convenience store chain turn a weak point into a competitive strength. We’re proud to have that story featured as part of the industry-wide conversation, as we’re committed to the growth and success of the c-store industry and seek to be drivers of that change.

Ready to Make Onboarding Easier & More Effective?

If you’re looking to reduce turnover and strengthen your onboarding process, our team is ready to help. Get in touch with our team.